Terms & Condition
Terms & Conditions – OM Cargo Packers and Movers
Welcome to OM Cargo Packers and Movers. By accessing our website, booking our services, or engaging with our team, you agree to the following Terms and Conditions. We request all customers to read these terms carefully before using our services.
1. Service Agreement
OM Cargo Packers and Movers provides packing, moving, loading, unloading, transportation, and relocation services.
All services are delivered as per the booking details shared by the customer. Any changes in the service plan must be informed in advance.
2. Booking & Confirmation
A service is considered confirmed only after:
Sharing complete shifting details
Acceptance of quotation
Payment of booking amount (if applicable)
Changes in date, location, or service type may revise the quotation.
3. Pricing & Payments
Our charges depend on:
Distance
Type and quantity of goods
Packing material used
Labor requirement
Vehicle size
The customer must clear all dues before unloading the goods at the destination. Additional charges may apply for:
Bulky items
Last-minute changes
Extra labor
Waiting time
Staircase or long-distance carrying
4. Packing Materials
We use high-quality packing materials, including cartons, tapes, bubble wraps, and protective coverings.
Special packing materials for fragile or premium items may incur extra cost.
5. Goods Inspection
Customers should check all items before and after packing.
OM Cargo Packers and Movers will not be responsible for items not declared during the inspection.
6. Non-Transportable Items
For safety and legal reasons, we do not transport:
Flammable items
Hazardous chemicals
Liquids
Jewelry, cash, or valuable documents
The customer is solely responsible for removing such items before packing.
7. Transit & Delivery
While we ensure safe transportation, delivery time may vary due to:
Traffic
Weather
Route restrictions
Vehicle breakdowns
We will keep the customer informed of any unexpected delays.
8. Liability & Claims
OM Cargo Packers and Movers takes utmost care of your belongings. However, our liability is limited to:
Damages caused directly during packing or handling
Damages that occurred under our supervision
No claims will be accepted for:
Pre-damaged items
Unpacked items handled by the customer
Electrical or mechanical issues in appliances after shifting
Any claim must be reported within 24 hours of delivery, along with images or proof.
10. Delays & Cancellations
Customers must inform cancellation at least 24 hours before the scheduled time.
Last-minute cancellations may attract a cancellation charge.
If the move gets delayed due to customer-side reasons, waiting charges may apply.
11. Customer Responsibilities
Provide accurate address and contact details
Be available during packing and delivery
Ensure availability of building permissions, vehicle entry passes, or lift access
Clear all outstanding payments on time
12. Use of Website
All content on our website—including text, images, logos, and designs—is the property of OM Cargo Packers and Movers.
Unauthorized copying or misuse is strictly prohibited.
13. Policy Updates
OM Cargo Packers and Movers reserves the right to modify these Terms & Conditions without prior notice.
Updated terms will be posted on our website.